Communications and Collaboration

Unified Communications

All-in-One Communication Tools

The communications platform empowers Contact Centers to stay competitive in today’s multichannel environment. This all-in-one system boosts productivity, enhances customer experiences, and provides Contact Centers with access to critical operational data.

It combines a feature-rich business phone system with video conferencing, chat, contact center capabilities, file sharing, and more — all accessible through integrated mobile and desktop applications in a secure, reliable, and user-friendly platform.

The integration capabilities connect powerful voice, chat, video conferencing, and contact center functionalities directly into everyday business applications like Google®, Microsoft®, Salesforce®, and others — driving higher productivity and increasing customer retention without significant costs.

The API platform enables seamless integration of voice, video, contact center, and analytics services into business applications such as CRMs, ERPs, and ticketing systems. Developers can use the APIs to build custom solutions tailored to specific business needs.

Components

System

A cloud-based phone service offering over 90 enterprise-grade calling features, delivering outstanding network call quality and uptime, all managed through a single, web-based portal.

Mobile App

Extend your business number and extension to your mobile device. Easily place and receive calls, check availability, engage in chat conversations, join video meetings, and more — all from your smartphone or tablet.

File Management

Securely access your files from desktops, laptops, smartphones, tablets, file servers, and the web, ensuring seamless file availability across devices.

Video Conferencing

Host HD video meetings and share your screen for more interactive, productive collaboration with colleagues and customers.

Remote Office

Pre-configured phones can be connected at any location with internet access, offering the same full features and functionality as the main office — no special setup needed.

Contact Center

Unify voice, chat, and email queues into a single omnichannel experience, delivering exceptional customer service with customizable call flow management.

Phone

Phones arrive plug-and-play, pre-configured for immediate use without any need for technical setup. Options are available from leading manufacturers such as Poly and Yealink to meet a variety of business needs.

Voicemail

Manage voicemail from your desktop phone or mobile app. Receive transcribed voicemail messages via email or view and forward them directly from the mobile app.

Presence Indicator

Desktop phones and applications display real-time presence information, showing if your contacts are available or busy on a call.

Fax

The WebFax service offers a virtual fax solution, allowing users to send, receive, and manage faxes via email or the web — no fax machine required.

Team Chat

Enable real-time, encrypted conversations through direct chat and organized channels. Share files, use @mentions, search chat history, reply threads, and leverage rich text editing tools for efficient team collaboration.

Desktop App

Use the desktop app to make and receive calls, control desk phones, or function as a softphone. Collaborate through real-time chat, HD video meetings, file sharing, and track colleagues' working statuses — all from one platform.