IT Helpdesk Ticketing Systems
IT Helpdesk Ticketing Systems
Ensuring Efficient Operations and Security
Our IT helpdesk ticket system solution offers simplicity and automation to streamline helpdesk ticketing and incident management.
HOW IT WORKS?
Our CAS IT helpdesk ticket software manages all end-user trouble tickets and tracks the service request life-cycle, from ticket creation to resolution, one centralized helpdesk management web interface. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use web-based customer support services & platform.
- Web Hooks
- IVR Integration
- Analytics
- Outage Detection
- Email Parsing
- Rest APIs
- NMS
SIMPLIFIED SUPPORT
Our IT helpdesk ticketing software simplifies support operations and enhances the customer experience.
- Automated Ticket Trend Triggers
- Agent Collision Detection
- Customer Ticket Status
- Customized Interfaces & API
- Reporting and Analytics
- SLA Management
- Scalable to meet your business
