Omnichannel hub
One contact center across voice and digital channels with shared history.
Peacey Systems
A modern cloud contact center Peacey designs and deploys, with AI answering first and live experts ready for warm handoff.
AI answers first. Live Peacey experts take over with full context. Secure tickets flow into Microsoft 365 — so your team works where it already lives.
One contact center across voice and digital channels with shared history.
Virtual agents that resolve routine work and escalate cleanly.
Unified workspace, guided flows, and human judgment when it matters.
Cases bridged into Outlook notifications, Teams collaboration, and durable records.
Real-time and post-contact insights, coaching, and redaction.
Forecasting, scheduling, and outbound campaigns when you are ready to scale.
Four steps from the first contact to a tracked follow-up in Microsoft 365.
Voice, chat, SMS, email, messaging, or tasks.
Answers around the clock, identifies intent, and resolves common requests.
A warm handoff with conversation history and customer context.
Follow-ups stay visible in Outlook, Teams, and shared records.
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Hospitality is a core vertical, but the same platform serves any tech-reliant company that wants a modern contact center with expert support behind it.
Peacey designs and deploys cloud contact centers that hospitality brands and multi-site operators can run across the front desk, property teams, and central support — one omnichannel experience, with follow-ups that surface in Microsoft 365. See also Hospitality IT Support.
Eight pages cover the capabilities Peacey designs and deploys.
Voice, chat, SMS, email, tasks, and messaging in one contact center.
Virtual agents that resolve routine work and hand off with full context.
Warm handoffs, a unified workspace, and human judgment when it matters.
Secure cases bridged into Outlook, Teams, and shared records.
Real-time and post-contact insights, coaching, and redaction.
Forecasting, capacity planning, scheduling, and adherence.
Proactive voice and digital outreach with pacing controls.
Layered controls on infrastructure that supports HIPAA-eligible, PCI DSS, and SOC programs.
A Peacey-designed and deployed contact center that combines an AI front line, live experts, omnichannel routing, analytics, and optional Microsoft 365 ticketing — branded for Peacey Systems and configured for your operation.
We can design a full contact center, white-label front-line support, or a hybrid with your team. See also our Hospitality IT Support and Technical Support offerings.
Yes — when we deploy the Microsoft 365 ticketing integration, cases can surface as Outlook notifications, Teams collaboration, and shared records your staff already use.
Hospitality is a core vertical, but the same platform serves any tech-reliant company that wants a modern contact center with expert support behind it.
Schedule a Planning Session or call (573) 409-7117. We map channels, AI scope, expert staffing, and Microsoft 365 integration in a design workshop.
We will map channels, AI scope, expert staffing, and Microsoft 365 integration in a planning session.