Real-time analytics
Live conversation insights and supervisor alerts.
UCaaS / Analytics & Quality
Peacey Systems
See what is happening live, coach with evidence, and protect sensitive data — capabilities Peacey designs into every deployment.
Your contact center can understand conversations in real time and after the fact — sentiment, themes, transcripts, and quality evaluations — without bolting on a separate analytics stack.
Live conversation insights and supervisor alerts.
Spot friction and emerging contact drivers early.
Full-text search across conversations for coaching and quality review.
Mask sensitive data in recordings and transcripts.
Assisted or automated evaluations against your criteria.
Real-time and historical views plus export for your business-intelligence tools.
Your contact center can understand conversations in real time and after the fact — sentiment, themes, transcripts, and quality evaluations — without bolting on a separate analytics stack. Marketing graphics on this site are illustrative and show no invented numbers.
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Supervisors can monitor live contacts, review recordings and screen activity where enabled, and use AI summaries to shorten after-contact work.
No. We configure real operational metrics from your contact center. Marketing graphics on this site are illustrative and intentionally show no fake numbers.
Conversational analytics can support high-coverage evaluation workflows so managers focus coaching where it matters.
We enable redaction patterns and permission groups so sensitive fields stay protected in transcripts and recordings.
Yes. Analytics data can feed the warehouse or business-intelligence stack you already run for deeper operational views.
Tell us how your customers reach you today. Peacey will design the contact center around that work.