Encryption
Data protected in transit and at rest.
UCaaS / Security & Compliance
Peacey Systems
Encryption, access control, redaction, and compliance posture — configured by Peacey on infrastructure built for regulated workloads.
Peacey designs contact-center security as layers: transport and edge protection, encryption at rest, role-based access, sensitive-data redaction, and secure capture patterns for payments and identifiers.
Data protected in transit and at rest.
Permission groups for recordings, transcripts, and admin actions.
Sensitive data masked in analytics artifacts.
Controlled collection of payment and ID information.
Built on infrastructure that supports HIPAA-eligible workloads (with a business associate agreement where required), PCI DSS, and SOC programs.
Pay-as-you-go capacity that grows and shrinks with demand.
Peacey designs contact-center security as layers: transport and edge protection, encryption at rest, role-based access, sensitive-data redaction, and secure capture patterns for payments and identifiers.
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Peacey designs and deploys controls. You retain ownership of policies, identity governance in Microsoft 365, and regulatory obligations for your industry. Platform audit artifacts are available through the provider’s compliance portals when your agreement includes them.
The underlying cloud contact-center platform is engineered for resilient, multi-tenant operation. Peacey sizes regions, telephony, and failover patterns for your coverage goals.
We deploy on infrastructure that is HIPAA-eligible for this class of contact-center workloads. Your organization still needs the appropriate agreements and configuration; Peacey helps design those controls.
The platform is listed under PCI DSS scope for the underlying service. Cardholder data handling still requires correct flow design — which Peacey implements with you.
We configure storage, retention, and role-based access so only authorized roles can play back sensitive media.
We follow your identity standards for Microsoft 365 and the contact center. We will not push add-on authentication products you have not asked for.
Tell us how your customers reach you today. Peacey will design the contact center around that work.