Warm handoff
Full conversation and attribute context on transfer.
UCaaS / Live Experts
Peacey Systems
Human judgment with a modern workspace — Peacey designs the experience and can staff the seats with our own experts.
When the AI front line escalates, live Peacey experts pick up with history loaded, customer context visible, and guided next steps — then close the loop in secure ticketing and Microsoft 365.
Full conversation and attribute context on transfer.
Contacts, tasks, schedules, AI assist, and cases in one place.
Consistent resolution paths for common issue types.
Unified view assembled from connected business systems.
Multi-interaction issues tracked from open to close.
Hold, transfer, conference, and related agent actions.
When the AI front line escalates, live Peacey experts pick up with history loaded, customer context visible, and guided next steps — then close the loop in secure ticketing and Microsoft 365.
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Peacey can design the platform for your agents, deploy white-label experts who answer as your brand, or blend both. See IT Managed Staffing, AI and Cloud and Hospitality IT Support.
Yes. White-label front-line support is a Peacey specialty — your name and number, our trained experts — when that model fits.
Yes. Handoffs are designed to carry conversation history, captured data, and recommended next steps.
Through cases and the Microsoft 365 ticketing bridge — Outlook notices, Teams threads, and shared records.
Yes. We design schedules, queues, and escalation rules around how you want to staff days, nights, and peaks.
Tell us how your customers reach you today. Peacey will design the contact center around that work.